Introduction to Change Management

Change Management for beginners
Course Created by Richard Klipstein

  •   Lifetime access to all lessons!
  •   30 days money back guarantee!
  •   Accessible via iPhone, iPad and Android (soon!)

A Course that will help you understand why the need for change is everywhere and that the demand for change accelerates.  It deals with the why and the how of Change Management and shows you the standard ways of getting the maximum amount of change through for the minimum of effort and resource.  It examines different contexts in which Change Management applies and the benefits that a formal process brings to the Organisation.

Having explained how the Change Management function works, the course goes on to examine Change Management as a business service, considering metrics, service levels, continual service improvement and the role of the change management report in the wider organisation.  It deals with how the introduction of a change management service changes the culture of the business for the better and deals with some of the pitfalls that may be encountered on the way.

Course Objectives

  • Understanding what Change Management is and why it is needed
  • Understanding the basic principles of Change Management
  • Understanding the roles and responsibilities of the members of the Change Management Team
  • Understanding how to manage the stakeholders who request Changes
  • Knowing how to handle changes in bulk to provide a good service to the organisation
  • Understanding how to add value and improve service

Who Is This For?

  • Executives growing a small business, requiring an introduction to how Change Management can help them
  • Workers in IT Service Delivery to give them a wider view of Change Management and how and why Changes arrive in their work queue
  • Students studying Information Technology or Business Change
  • Those studying for a Professional Qualification in IT to make the more formal and abstract study materials easier to understand

Course Outline

Chapter 1: Introduction to Change Management

  • Lesson 1
    What the course will cover …
  • Lesson 2
    First Principles
  • Lesson 3
    Change Management Contexts

Chapter 2: The Concept of Change

  • Lesson 4
    Change Drivers

Chapter 3: Change Types and Definitions

  • Lesson 5
    Defining Changes

Chapter 4: Change Preparation

  • Lesson 6
    Preparing Changes

Chapter 5: Change Attributes

  • Lesson 7
    Priority, Impact and Risk

Chapter 6: Standard Changes

  • Lesson 8
    Change Standardisation

Chapter 7: Approving Changes

  • Lesson 9
    Approving a Change

Chapter 8: Approving Major Changes and Emergency Changes

  • Lesson 10
    The Change Advisory Board

Chapter 9: Change Implementation

  • Lesson 11
    Implementing Changes

Chapter 10: Measuring Change Management Performance

  • Lesson 12
    Metrics and Service Levels

Chapter 11: Changing the Business Culture

  • Lesson 13
    Change Reporting
  • Lesson 14
    Service Improvement
  • Lesson 15
    Changing Business Culture

Chapter 12: Summary of Change Management

  • Lesson 16

  •   Lifetime access to all lessons!
  •   30 days money back guarantee!
  •   Accessible via iPhone, iPad and Android (soon!)